Please see the table below for an overview of the different priority status options and the corresponding response time.
If the client does not indicate the desired priority status for their ticket then SMG support staff will apply the most suitable priority status and confirm with the client.
The first response time frames indicate when you can expect to hear from SMG support staff. The resolution time frame will depend on the specifics of the ticket and will be shared with the client once SMG support staff have evaluated the ticket.